Knowledge Base

In this guide you will create a policy rule that prepends [EXTERNAL] to the subject of emails sent from a specific address. This is a common practice that helps recipients instantly recognize messages from outside the organization.

Using a single test sender address means no additional configuration is required - and the rule will only affect messages from that address, so you can verify everything works before broadening it to production use.

Use these instructions if you encounter any of the following scenarios:

• You've forgotten your Administrator Panel username or password
• You accidentally changed your password and can't remember the new one
• You're locked out of the web Administrator Panel due to authentication issues